FAQ for Custom Whisky Stones

HOW IT WORKS: Custom Whisky Stones FAQ

Ready to etch your brand in stone?
Here’s everything you need to know about the process, artwork requirements and terms and conditions of sale.

ACCOUNT TYPES
We offer two account levels for our customers:

Regular – this is for the customer buying for themselves for a personal event or occasion.  No approval is required, just order as usual.
Promo/Reseller – this is for the professional buyer, promotional buyer or reseller.  Approval is required to gain access to wholesale pricing for our custom products.  If you have not yet done so, apply here with a valid reseller or promo affiliation number.

CUSTOMIZATION TOOL
We offer you the opportunity to see your artwork on the product before you place your order.  Using the Customize Tool on the product page, you will launch a separate window where you can:

  1. Upload a jpeg of your artwork to see on the bag and/or the stones
  2. Use the embedded Positioning Controls to position your artwork just where you want it
  3. Use the embedded Sharing Controls to either download a jpeg of your preview or email it directly to colleagues or friends
  4. Enter your own PO or order reference to be included with your order
  5. Use the Upload Vector File field to attach your vector format artwork (.ai or .eps) for full production
  6. Include any other order notes that you want us to consider
  7. WARNING: if you leave the Customize Tool window before completing your preview, it will reset and you will lose your work

    ORDER TIMELINE
    Once you have placed your order, here's what to expect:

    Immediately After Placing Your Order Online
    Your credit card will be charged in the full amount of the order
    You will receive an order confirmation from our system with an order reference number for future use
    1 - 2 Business Days After Order
    We will contact you to confirm the artwork that you have submitted is suitable for production.  If we feel that changes are necessary, we will alert you at this time.  Note that your order timeline starts only after we have contacted you with artwork confirmation. 
    15 - 20 Business Days After Order
    We send you an email confirming that your order is ready to ship to the address you have provided.

    STANDARD & NON-STANDARD ORDERS

    STANDARD SETUP CHARGES
    The following fees apply to all orders and will be assessed at order confirmation and charged separately with your permission:

    Artwork Setup – $50 – our graphic designers make your artwork production-ready for our partners
    Printer Run Charge – $50 – our printers prepare to run ONE pantone matched color logo on your bag
    Engraving Setup – $99 – our engravers prepare to run ONE logo per stone for your order

    STANDARD PRICING

    NON-STANDARD SETUP CHARGES

    NON-STANDARD PRICING

    A NOTE ON NON-STANDARD ORDERS

    PRODUCTION ARTWORK REQUIREMENTS & SAFE PRINT AREAS

    PRODUCT DETAILS - STONES

    PRODUCT DETAILS - BAGS

    RETURNS & AFTER ORDER CARE