FAQ for Custom Whisky Stones

HOW IT WORKS: Custom Whisky Stones FAQ

Ready to etch your brand in stone?
Here’s everything you need to know about the process, artwork requirements and terms and conditions of sale.

IMAGE FILES

We offer you the opportunity to see your artwork on the product before you place your order. Once we receive your request, we’ll reach out to you to discuss your design and provide a visual. If you haven’t already, tell us how many custom Whisky Stones you’d like HERE.

ORDER TIMELINE

Once you have submitted your request, here's what to expect:

Immediately After Placing Your Order

1 - 2 Business Days After Order We will contact you to confirm the artwork that you have submitted is suitable for production. If we feel that changes are necessary, we will alert you at this time. Note that your order timeline starts only after we have contacted you with artwork confirmation.

15 - 20 Business Days After Order We send you an email confirming that your order is ready to ship to the address you have provided.

STANDARD & NON-STANDARD ORDERS

STANDARD SETUP CHARGES
The following fees apply to all orders and will be assessed at order confirmation and charged separately with your permission:

Artwork Setup – $50 – our graphic designers make your artwork production-ready for our partners
Printer Run Charge – $50 – our printers prepare to run ONE pantone matched color logo on your bag
Engraving Setup – $99 – our engravers prepare to run ONE logo per stone for your order

STANDARD PRICING

NON-STANDARD SETUP CHARGES

NON-STANDARD PRICING

A NOTE ON NON-STANDARD ORDERS

PRODUCTION ARTWORK REQUIREMENTS & SAFE PRINT AREAS

PRODUCT DETAILS - STONES

PRODUCT DETAILS - BAGS

RETURNS & AFTER ORDER CARE